Privacy Policy

1. Introduction

This Privacy Policy explains how TESA AGENCY ("Trymovo", "we", "us", or "our") collects, uses, stores, protects, and discloses personal information when you visit https://trymovo.co, create an account, use our applications or services, contact us, or otherwise interact with Trymovo.

We respect your privacy and are committed to processing personal information responsibly and in accordance with applicable data protection and privacy laws.

2. Information We Collect

Depending on how you use Trymovo, we may collect the following categories of information.

2.1 Account Information

• name;
• email address;
• username;
• password or authentication information;
• profile information;
• organization information;
• account preferences; and
• other information you voluntarily provide.

2.2 Transaction Information

If you purchase a paid product or subscription, we may receive information relating to your transaction, including:

• subscription or product purchased;
• transaction amount;
• currency;
• transaction date;
• billing country;
• billing information;
• invoice or receipt information; and
• payment status.

Payment-card information may be collected and processed directly by our payment provider. We do not intentionally store complete payment card numbers on our own systems.

2.3 Usage Information

We may collect information about how you use Trymovo, including pages visited, features used, actions performed, subscription activity, preferences, device information, browser information, operating system, referring pages, and approximate usage patterns.

2.4 Device and Technical Information

We may collect technical information such as IP address, browser type, device type, operating system, language preferences, timestamps, diagnostic information, and security logs.

2.5 Communications

If you contact us, we may retain the content of your communications, support requests, attachments, and related correspondence.

2.6 Information From Third Parties

We may receive information from third-party providers when necessary to provide authentication, payments, analytics, fraud prevention, integrations, or other features of the Service.

3. How We Use Personal Information

We may use personal information to:

• create and maintain your account;
• provide and operate Trymovo;
• process purchases and subscriptions;
• provide customer and technical support;
• send transactional communications;
• manage billing and payments;
• detect and prevent fraud and abuse;
• protect the security of our systems;
• monitor and improve Service performance;
• develop and improve products and features;
• understand how users interact with our Service;
• communicate important changes to the Service;
• comply with legal and regulatory obligations;
• establish, exercise, or defend legal claims;
• enforce our Terms of Service;
• respond to lawful requests from authorities; and
• perform other purposes disclosed at the time information is collected.

4. Legal Bases for Processing

Depending on your location and applicable law, we may process personal information based on one or more of the following legal bases:

• Contract: processing necessary to provide the Service or perform an agreement with you.
• Legal obligation: processing necessary to comply with applicable laws, regulations, tax obligations, accounting requirements, or lawful requests.
• Legitimate interests: processing necessary for operating, securing, improving, and protecting our business and Service, where those interests are not overridden by your rights.
• Consent: where we rely on your consent, you may withdraw that consent subject to applicable law.

5. Cookies and Similar Technologies

Trymovo may use cookies, local storage, pixels, analytics technologies, and similar technologies to operate the website, remember preferences, understand usage, maintain security, and improve the Service.

Some cookies may be essential to the operation of the website, while others may be optional depending on the features we use.

You may be able to control cookies through your browser settings or available cookie-management controls.

6. Analytics

We may use analytics services to understand website and product usage, diagnose technical issues, measure performance, and improve Trymovo.

Where applicable, analytics providers may process technical and usage information on our behalf subject to their applicable terms and privacy requirements.

7. Payment Providers

Payments may be processed by third-party payment providers, including Paddle where applicable.

Payment providers may process personal information necessary to complete transactions, prevent fraud, issue receipts, manage subscriptions, calculate or collect applicable taxes, and process refunds.

Their own privacy notices and terms may also apply to information processed directly by them.

8. Service Providers and Processors

We may use trusted third-party service providers to operate our business and provide Trymovo.

These may include providers for:

• cloud hosting;
• database infrastructure;
• authentication;
• payment processing;
• email delivery;
• customer support;
• analytics;
• security and fraud prevention;
• monitoring;
• communications; and
• other business operations.

We require appropriate service providers to process personal information only for authorized purposes and to implement appropriate safeguards where required by law.

9. Disclosure of Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

• service providers and processors;
• payment providers;
• professional advisors;
• auditors and accountants;
• legal representatives;
• business partners where necessary to provide a requested service;
• law enforcement or regulatory authorities where legally required;
• courts or governmental authorities pursuant to lawful processes;
• potential buyers, investors, or successors in connection with a corporate transaction; and
• other parties where you have instructed or authorized us to disclose the information.

10. International Data Transfers

Trymovo and our service providers may operate in different countries. Consequently, personal information may be processed or stored outside the country where you live.

Where applicable law requires safeguards for international transfers, we will use appropriate mechanisms designed to protect personal information during such transfers.

11. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or loss.

Security measures may include access controls, authentication, encryption in transit where supported, logging, monitoring, backups, and security procedures appropriate to the nature of the information and risks involved.

No electronic system or method of transmission is completely secure. Therefore, we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide the Service, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect our legitimate interests.

Retention periods may vary depending on the nature of the information, the purpose for which it is processed, applicable legal requirements, and whether an account or contractual relationship remains active.

When personal information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable retention obligations.

13. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights relating to your personal information, including:

• the right to request access to your personal information;
• the right to request correction of inaccurate information;
• the right to request deletion of personal information;
• the right to request restriction of processing;
• the right to object to certain processing;
• the right to receive certain information in a portable format;
• the right to withdraw consent where processing is based on consent;
• the right to opt out of certain marketing communications; and
• the right to lodge a complaint with an applicable data protection authority.

These rights are subject to applicable legal limitations and exceptions.

14. Marketing Communications

We may send transactional communications necessary to operate your account or provide the Service.

Where permitted by law, we may also send product updates, educational content, announcements, or promotional communications.

You may unsubscribe from non-essential marketing communications using the unsubscribe mechanism included in the relevant communication.

15. Children's Privacy

Trymovo is not intended for children who are not legally permitted to use the Service under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

16. Third-Party Links

Our website or Service may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties. You should review the privacy policies of external services before providing them with personal information.

17. Business Transfers

If Trymovo is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction where permitted by law.

Any successor entity will remain responsible for handling personal information in accordance with applicable law and applicable privacy commitments.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or services.

The updated version will be published on this page and the "Last Updated" date will be changed accordingly.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

19. Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, contact: